네비게이션 영역

TERMS OF USE • Cancellation by the Customer Customers are allowed to cancel the reservation in writing, at any time prior to the departure date. However, cancellation fees will apply and the cancellation fee is computed based on the length of notice period prior to the departure date. Please note that the cancellation fee is a percentage of the total tour fare. The cancellation charges as well as corresponding refund component are indicated below: ※ Cancellation Notice From the time of booking to : - Less than 48 hours prior to departure : Full refund - Less than 24 hours prior to departure : No refund - On the tour day : No refund Customer shall receive the refund (for payment made by cash), if applicable, around 7 working days upon the company receiving the written notice of cancellation and when no documents have been issued prior to the cancellation notice. However, when documents have been issued, prior to the cancellation notice, all refund, if applicable, to the customer will be made subject to the time taken by the Third Party or Credit Card Company to process the non-cash or credit card refund. Where packages are non-refundable, this will be made known to the customer at the time of purchase. • Cancellation by the Company Please note that the Company is acting as an agent for services rendered. Even after deposit or full payment has been made, all arrangements are still subject to final confirmation. If for some unforeseeable circumstances the arrangement cannot be finalized and the tour reservation has to be cancelled, the Company will endeavor to notify the Customer at least 2 days departure date. The Company also reserves the right to cancel any tour prior to the date of departure for whatever reason including, but not limited to, insufficient number of participants. Should any of the above happen, the entire payment shall be refunded to the Customer without further obligation on the part of the Company. The Company may however, recommend alternative tours to the same or some other destinations. Should the Customer decide not to accept the alternatives, all monies paid shall be refunded in full by the Company without further obligations. The Company shall also not be held liable for any contingent costs incurred by the Customer arising from the cancellation. Customer shall receive the refund around 7 working days upon the company notifying the Customer of the tour cancellation. • Cancellation by Third Parties There will be an administration fee of US$100 charge per person for cancellation due to closure of facilities by local government, closure of airports, non-availability of specific tourist destinations and itinerary disruption due to natural disasters. However, cancellation fee will not apply if Customer transfers the booking to an alternative destination or decides to postpone the trip to a later date. Any difference in the new fee due to the change shall be borne by the customer. The trip that has been postponed to another date shall be made within 12 months from the cancellation notification date. • Amendment to Reservations and Amendment Fees - Amendment to Tour Itinerary Customers may wish to amend specific components, where applicable, within the Tour Itinerary. All requests for amendments must be made in writing within 2 days upon customer’s confirmation to the Tour package. The Company will revert to the Customer within 2 working days upon receiving written notice of the request for amendment. - Amendment Fee The Company reserves the right to charge an amendment fee of US$30 per person for each amendment requested for by the Customer. This fee will exclude all other charges imposed by the Suppliers. • Copyright and License for the Community We may remove contents that users submitted on the Community when we reasonably believed the content applies to the following - Disturbing the public order or morals - Relevant to criminal activity - Bringing disgrace or disadvantages on others - Damaging to or hindering the use of our Service - Violating the legal right or copyright of a third party - Violating our policies or the law When users submit reviews and pictures for products and contents to our service, the users give the company license and copyright of the content, and the company may use, store, reproduce, and modify the content of reviews and pictures for its marketing purpose. The company holds the license, the copyright, and the intellectual property of the contents displayed on the site. When a user uses the entire or some of the content from the site for sale purpose, or submits it to other sites such as Social Network Services, the Internet Cafes etc. a user must receive written consent from the company. If the user violates this rule, a user may take civil and penal responsibility

PRIVACY POLICY Seoul N Tour thoroughly protects users' personal information. This Privacy Policy is subject to changes according to the laws of the Republic of Korea and the policy of Seoul N Tour. Users can review the most current version of the Privacy Policy at any time. Seoul N Tour is a website for global netizen interested in Korean tourism. All personal information from users is collected and used according to Seoul N Tour Privacy Policy. - Contents 1. Purpose of Collecting Personal Information 2. Maintenance and Disuse of Personal Information 3. Use of Personal Information 4. Security Policy for Personal Information 5. Use of Cookies 6. Children 7. Questions and Suggestions 8. Others 1. Purpose of Collecting Personal Information Seoul N Tour collects personal information that new users provide when registering. Seoul N Tour may also collect specific information on computer hardware and software, such as users' Name, E-mail address, Nationality, Phone number, Name of domain, Access time, and Website addresses. This information is used in order to manage Seoul N Tour, increase the service quality, and make general statistics about Seoul N Tour users. You must recognize that it may be possible for others to collect your information if you open your personal information to the public on the Seoul N Tour Zone or online community. In such cases you are responsible for the exposure of your personal information. 2. Maintenance and Disuse of Personal Information While you take a service from Seoul N Tour as a member, we keep your personal information and use it for providing better service. But if you secede from Seoul N Tour through the process of the membership cancellation according to the Terms of Service, then Seoul N Tour will remove your information from its hard disks by the method that Seoul N Tour cannot restore the seceder's personal information. Seoul N Tour will be unable to see or use it in any way. 3. Use of Personal Information Seoul N Tour does not expose users' personal information to the third parties or other companies. But Seoul N Tour can release it if forced by legal procedures, or in case of urgent circumstances for protecting the public safety. Seoul N Tour periodically sends non-commercial news of the contents, goods and services by e-mail. Users can opt not to receive these announcements in the e-mail. 4. Security Policy for the Personal Information User's personal information is thoroughly protected by password for opening hard disks of Seoul N Tour. Seoul N Tour tries to protect personal information from the use without permission by using the latest security technology. 5. Use of Cookies Seoul N Tour saves users' information and uses cookies on occasion for providing services adapted to the users. Cookies are text files installed in user's hard disk by website's server. You can accept or reject Cookies by setting your web browser. 6. Children Seoul N Tour does not share the information of the children under the age of 11 with anyone or send commercial e-mail to them. If a legal representative of a child under the age of 11 requests Seoul N Tour to see or correct children's personal information, or withdraw the consent, then Seoul N Tour will respond immediately. 7. Questions and Suggestions If you have opinions or complaints about the Seoul N Tour Privacy Policy, contact us at the following address. Seoul N Tour will do whatever possible to resolve any complaints or to clarify these Terms of Service. - Privacy Management * Name / Title : Inha Hwang, Manager * Department : Tour information team * E-mail : korea@dmzkoreatours.com 8. Others This Privacy Policy of Seoul N Tour is only applied to all services offered by www.dmzkoreatours.com